Welcome to the Frequently Asked Questions page for Herts Candles! We know that shopping online can sometimes raise questions, so we've compiled a list of the most common queries we receive from our valued customers.

1. How many days for my product to arrive?

We aim to dispatch the same day if ordered before 14:30. We will always provide a tracking number so you can check where your product is. For more details, please check our Shipping policy.

2. Will new scents be available?

Yes, of course! We strive to bring our wonderful scents to everyone but we are only a small company. Please ensure that you contact us on Instagram and request any scents you would like.

3. What are wax melts?

Wax melts, like flameless candles, combine fragrance oils, wax, and dye. Sold solid and cold, they're designed to melt in a home wax warmer.

As the wax transforms, fragrance oil warms and gently diffuses, imbuing the room with captivating scents.

Available in various shapes, wax melts are usually palm-sized, some adorned with glitter or botanicals.

Expertly crafted wax melts exude a potent and exquisite aroma, even when solid, adding an enchanting touch to any space.

4. Are Herts Candles wax melts strong?

At Herts Candles, each fragrance undergoes thorough testing. We're dedicated to maintaining our exacting standards, ensuring not only captivating scents but also remarkable strength.

The temperature during wax warming plays a crucial role. Cooler temperatures yield a delicate scent throw, while higher warmth intensifies the fragrance, creating a powerful aromatic experience.

5. Do you provide white lable products?

Unfortunally we have decided that for the moment this would not be an opportunity we would like to pursue.

6. Do you do Wholesale?

Yes, please get in touch and we will provide you with our wholesale catalogue.

Didn't find what you were looking for? Feel free to contact us at any time!